Conversational Chatbot Implementation
Conversational Chatbot Assistant
Client
A Leading B2B tech company,
India
Services
Interaction Design, Workflow, Wireframing, IT Consultation, application service, solution implementation
Date
Jan 15th, 2022
Release started
Team
Conversational Designers - 3rd party Chatbot Tool certified expert
Content Expert- Project Manager
Web Chat conversational assistant to support all regular enquiries and first level in hands information’s for better CX
Business
Challenge
One point customer engagement channel for handling High Volume of Calls on Helpdesk for regular enquiries and requests resulting into
- High Wait Time
- Call Drop Off
- Poor CSAT
- Higher Manual dependency
Solution &
Result
Our approach was to identify more channel for customer inbound engagement. Based on the research we found the web traffic visitors on the brand website to be on higher side navigation into the helpdesk page for information.
We identified and implemented easy to integrate Chatbot Application to support the high volume with its conversational power.
- Conversational Design
- Interaction Design
- Workflow Mapping
- Implement Interaction Solution
- Integrate with Business application
We partnered with Innobull to leverage their Solution leading expertise. This collaborative partnership resulted in one of the more user friendly solution we have seen out there to improve Customer Experience
- Aditya Agarwal ,
CEO at QilinLab -
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